The customer acknowledges that D.R. Rovacraft Pty Ltd is supplying goods which have been manufactured by third parties. The customer shall be entitled to the benefit of any Manufacturer’s Warranty in respect to such goods. Warranty of all goods sold is strictly limited to replacement of faulty parts and/or at the discretion of the manufacturer.

The customer acknowledges that D.R. Rovacraft Pty Ltd accepts on responsibility whatsoever for any manufacturer’s warranty or claim howsoever arising from the use of these goods, whether singularly or in combination with other products.

RETURNS SUBJECT TO THE FOLLOWING CONDITIONS

• All goods returned must be authorised prior to return, by calling or emailing Rovacraft  and acquiring a GRN (goods returns number).
  
• Goods returned without prior approval or GRN will not be processed.
  
• All parts returned must have the original or a copy of the invoice.
  
• Parts must not have been used or sealed packages opened as they will be deemed unsaleable.
  
• Parts must be in original packaging, unmarked and in a saleable  condition.
  
• Goods returned after 14 days are subject to a 15% re-stocking charge.
  
• Parts returned that where correctly supplied will incur a 15% re-stocking charge.
  
• No credit after 28 days.
  
• No credit will be given on any part brought in or made to order.
  
• No credit will be given on workshop manuals, CD’s or DVD’s.
  
• No credit will be given on any part that has been fitted.
  
• No credit will be given on electrical items, Especially E.C.U’s , B.E.C.M’s and Control Units.
  
• Items short supplied or damaged must be notified in writing ( Email or Fax) within 7 days of invoice.
  
• Goods returned without a GRN will be returned to the customer at the cost of the customer.
  
• Parts being returned are to be at the cost of the customer.

WARRANTY

New/genuine parts	12 months - 20,000 kms
New/non genuine parts	6 months - 10,000 kms
Recondition parts	6 months - 10,000 kms
Rebuilt second hand units	3 months – 5,000 kms
Second hand	30 days

All goods returned under warranty must be authorised prior to return, by calling or emailing Simon (08  93770080, simon@rovacraft.com.au) and acquiring a GRN (GOODS RETURNS NUMBER)  and a warranty return form.

Goods returned without prior approval will not be accepted.

Warranty does not cover the incorrect fitting or misuse of parts.

Parts fitted to motor sport or modified vehicles may invalidate the warranty.

All warranty claims are limited to faulty parts only and does  not cover labour costs, incidentals or consequential loss or damage.

If parts sold on to a 3rd party than proof of sale must be provided, eg copy of invoice.

No warranty claim will be processed until parts are paid for in full.

No warranty claim will be processed without a GRN or a warranty form and goods will be returned to the customer at cost to the customer