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RETURNS 

  • All goods returned must be Authorised prior to return, by calling your nearest Rovacraft branch and acquiring a GRN (Goods return Number). 
  • Goods returned without prior approval or GRN will not be processed. 
  • All parts returned must have the original or a copy of the invoice.
  • All parts being returned must be in a saleable condition, in original undamaged or unsoiled packaging. 
  • Freight is to be paid by purchaser for all goods returned unless prior arrangement has been made. 
  • No credit will be given on any part brought in or made to order. 
  • No credit will be given on workshop manuals, CD’s or DVD’s. 
  • No credit will be given on any part that has been fitted. 
  • No credit will be given on electrical items, Especially E.C.U’s , B.E.C.M’s and Control Units. 
  • Items short supplied or damaged must be notified in writing ( Email or Fax) within 7 days of invoice.
  • Parts being returned are to be at the cost of the customer.
  • We recommended informing us of tracking numbers as Restocking fees apply to all returns within the following timeframes: 
    • 01-14 Days 0% Restocking Fee
    • 5-30 Days 20% restocking Fee 
  • No returns will be accepted beyond 28 days

WARRANTY CLAIMS & RETURNS

  • All goods returned under warranty must be authorised prior to return, by calling your local Rovacraft branch, acquiring a GRN (Goods return number) 
  • Warranty Periods are:
    • New/Genuine Parts                                       12 months or 20,000 kms
    • New/Non Genuine Parts                                12 months or 10,000 kms
    • Reconditioned Parts                                       6 month or 10,000 kms
    • Second Hand                                                   30 Days
  • Warranty return form must be completed in full as uncompleted forms will not be processed. 
  • All Warranties must be returned within 7 days of claim.
  • Goods returned without prior approval will not be accepted.
  • Warranty does not cover the incorrect fitting or misuse of parts.
  • Parts fitted to motor sport or modified vehicles may invalidate the warranty.
  • All warranty claims are limited to faulty parts only and do not cover labour costs, incidentals or consequential loss or damage.
  • If parts sold on to a third party then proof of sale must be provided, eg copy of invoice.
  • All warranty claims must provide licence number of mechanic or supervising mechanic.
  • No warranty claim will be processed until parts are paid for in full.
  • No warranty claim will be processed without a GRN or a warranty form and goods will be returned to the customer at cost to the customer.